CUSTOMER CARE

Customer Care

Everything you need to know, in one place.

Shipping

Every Wilma Antonelli order ships from São Paulo, Brazil, with a tracking code. Where we ship We ship to two zones. Zone A covers the United States, Canada and Latin America. Zone B covers Europe and South Africa. If your country is not listed at checkout, write to wilmaantonelli@hotmail.com and we will check. Processing time Every piece is made to order in our São Paulo atelier. Orders are produced and dispatched within 7 to 10 business days after payment is confirmed. Shipping cost and delivery time Shipping is calculated at checkout by the total weight of the parcel and the destination, per order, in US dollars. International delivery typically takes 7 to 15 business days after dispatch, depending on the destination and customs clearance. Delivery times are estimates, not guarantees.

Parcel weight	Zone A	Zone B
up to 500 g	US$ 31.88	US$ 34.79
0.5 to 2.5 kg	US$ 39.88	US$ 50.80
2.5 to 5 kg	US$ 44.71	US$ 56.99
5 to 7.5 kg	US$ 75.56	US$ 82.11
7.5 to 10 kg	US$ 84.84	US$ 92.21
10 to 14.5 kg (A) / 15 kg (B)	US$ 109.04	US$ 126.52
above that	US$ 129.43	US$ 174.56

Customs, duties and taxes Import duties, customs fees and local taxes are set and charged by your country and are paid by the recipient. They are not included in the product price or in the shipping cost. Many countries allow small personal parcels in duty-free; please check the limit for yours before ordering. Tracking your order You receive the tracking code by email as soon as the parcel leaves Brazil. My order hasn’t arrived

• Delivery estimate: review the tracking number and estimated date in your account.
• Shipping address: confirm the address you entered is complete and correct.
• Customs: parcels refused, not collected from customs or returned because of an incorrect address are refunded for the products only, after they reach us.

If anything goes wrong with your delivery, write to wilmaantonelli@hotmail.com and we will help.

Returns & Exchanges

Returns within 30 days of delivery · damaged or wrong items replaced or refunded. Returns You may return unused items in their original condition and packaging within 30 days of delivery. Write to wilmaantonelli@hotmail.com with your order number before sending anything back.

• Return shipping to Brazil is paid by the customer, except for damaged or wrong items.
• The refund is issued to the original payment method once the parcel arrives in good condition.

Damaged or wrong items If your order arrives damaged or with the wrong item, send us a photo within 7 days of delivery at wilmaantonelli@hotmail.com. We will replace the item or refund it in full, including shipping, with no need to send anything back. Conditions for acceptance

• Unworn, unwashed and unaltered, with no odor.
• With the original tag intact and attached, in the original packaging.
• With the hygienic liner in place and intact.

Please try on swimwear over your underwear. Undelivered parcels Parcels returned to us because of an incorrect address or because they were not collected from customs are refunded for the products only, after they reach us. Refunds

• Refunds are issued to the original payment method. Depending on your card issuer, it may take one or two billing cycles to appear on your statement.
• Shipping charges and any import duties or taxes paid on delivery are not refundable, except for damaged or wrong items or where required by law.

Questions about a return? Write to wilmaantonelli@hotmail.com or message us on WhatsApp +55 11 99930-4210. This policy applies to purchases made from its publication date and may be updated for future orders.

Swimwear Care

CARE FOR YOUR WILMA ANTONELLI — a few simple habits keep color and shape for seasons.

• Rinse your piece in cold fresh water after every use in the sea or pool.
• Hand wash gently with mild soap. Do not use bleach or a washing machine.
• Do not wring. Press out the water with a towel.
• Dry flat in the shade, away from direct sun and heat.
• Avoid contact with sunscreen, oils and rough surfaces, which can stain or snag the fabric.
• Store clean and completely dry.

Golden chains and shells are part of the design: rinse them with fresh water and dry them well to keep their shine.

Contact

WE’RE HERE TO HELP Customer care For orders, delivery, exchanges and product questions: wilmaantonelli@hotmail.com. We reply within 72 business hours. WhatsApp Message us on WhatsApp +55 11 99930-4210. Instagram Follow new collections and behind the scenes at @wilmaantonelli. Wilma Antonelli · Wilma Sifuentes Antonelli MEI · São Paulo, Brazil · CNPJ 19.935.664/0001-70

LEGAL

Privacy Policy

Last updated: November 9, 2026 Wilma Antonelli (Wilma Sifuentes Antonelli MEI, CNPJ 19.935.664/0001-70, “Wilma Antonelli”, “we”, “us”) operates this online store and ships worldwide from Brazil. This policy explains what personal information we collect, why we collect it, and the choices you have. Information we collect

• Information you give us: name, shipping and billing address, email address, phone number and order history when you create an account, place an order or contact us.
• Payment information: processed directly by our payment providers. We never receive or store your full card number.
• Information collected automatically: IP address, device and browser type, pages viewed, referring site and approximate location, collected through cookies and similar technologies.
• Marketing preferences: whether you subscribed to our newsletter and how you interact with our emails.

How we use your information

• To process, ship and deliver your order, including customs clearance in the destination country.
• To handle exchanges, returns and defect claims.
• To provide customer service and respond to your messages.
• To send marketing communications, where you have opted in. You can unsubscribe at any time.
• To prevent fraud, secure our store and comply with legal obligations.
• To measure and improve our website and advertising.

Who we share it with We share personal information only with service providers who need it to work for us: our e-commerce platform, payment processors, international carriers and customs brokers, email marketing tools, and analytics and advertising providers. We may also disclose information when required by law. We do not sell your personal information. International transfers Wilma Antonelli is based in Brazil. When you order from abroad, your information is transferred to and processed in Brazil and in other countries where our service providers operate. We apply the safeguards described in this policy wherever your information is processed, in line with the Brazilian General Data Protection Law (LGPD) and, where applicable, the GDPR. Your rights You may ask to access, correct, export or delete your personal information, or withdraw your consent to marketing, by writing to wilmaantonelli@hotmail.com. How long we keep it We keep order and transaction records for as long as required by tax and commercial law, and account and marketing data until you ask us to delete it or withdraw your consent. Children Our store is not directed to children under 16 and we do not knowingly collect their personal information. California privacy rights This section applies to residents of California and supplements the rest of this policy, in line with the California Online Privacy Protection Act (CalOPPA) and the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA). Although Wilma Antonelli may not meet the size thresholds that make the CCPA mandatory, we choose to honor the rights below for all California residents. Categories of personal information we collect. In the last 12 months we have collected: identifiers (name, email address, phone number, shipping and billing address); commercial information (products purchased, order and return history); internet or electronic activity (browsing on our store, device and browser data, cookies); and approximate location derived from your IP address or shipping address. We do not collect sensitive personal information beyond what is needed to process your order, and we do not use it to infer characteristics about you. Sources and purposes. We collect this information directly from you, automatically when you use our store, and from our payment, shipping and analytics providers. We use it for the purposes described in “How we use your information” above, and we disclose it only to the service providers listed in “Who we share it with”. No sale of personal information. We do not sell your personal information for money, and we do not knowingly sell or share the personal information of anyone under 16. If we use advertising cookies or pixels that may count as “sharing” for cross-context behavioral advertising under California law, you can opt out at any time as described below, and we honor the Global Privacy Control (GPC) signal sent by your browser as a valid opt-out request. Your California rights. Subject to certain exceptions, you have the right to:

• Know and access the categories and specific pieces of personal information we have collected about you, the sources, the purposes and the categories of third parties we disclose it to.
• Delete the personal information we have collected from you.
• Correct inaccurate personal information we hold about you.
• Opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Limit the use of sensitive personal information, where applicable.
• Non-discrimination we will not deny you goods, charge you different prices or provide a different level of service because you exercised any of these rights.

How to submit a request. Email us at wilmaantonelli@hotmail.com with the subject “California Privacy Request” and tell us which right you wish to exercise. To protect your information, we will verify your request by matching the details you provide (such as your name, email address and a recent order number) with our records. You may also use an authorized agent, who must provide written permission signed by you. We will confirm receipt within 10 business days and respond within 45 days; if we need more time (up to 45 additional days), we will let you know why. Retention. We keep each category of personal information only for as long as described in “How long we keep it” above. Do Not Track. Some browsers send “Do Not Track” signals. Because there is no common industry standard for these signals, our store does not currently respond to them; we do, however, honor the Global Privacy Control signal as explained above. Shine the Light. California Civil Code Section 1798.83 lets California residents ask whether we disclosed personal information to third parties for their own direct marketing purposes. We do not make such disclosures. Questions may be sent to wilmaantonelli@hotmail.com. Reviewing and changing your information. You can review and update your account details at any time by signing in to your account, or by contacting us at wilmaantonelli@hotmail.com. When we make material changes to this policy, we will update the date at the top of this page. Changes to this policy We may update this policy from time to time. The date at the top shows when it was last revised. Questions? Write to us at wilmaantonelli@hotmail.com.

LEGAL

Terms of Service

Last updated: November 9, 2026 These terms govern your use of this store and any purchase you make from it. By placing an order you agree to them. Who you are buying from Wilma Antonelli, operated by Wilma Sifuentes Antonelli MEI, registered in Brazil under CNPJ 19.935.664/0001-70, São Paulo, SP. All orders ship internationally from Brazil. Products and pricing Product photography is as accurate as our screens allow, but colors may render differently on your device. Prices are shown in US dollars. We may change prices at any time; the price that applies to your order is the one displayed when you place it. If an item is listed at an incorrect price due to an error, we may cancel the order and refund you in full. Orders and acceptance Your order is an offer to buy. We accept it when we send the shipping confirmation. We may decline or cancel an order if the item is unavailable, if we suspect fraud, or if we cannot ship to your address. Duties, taxes and customs Cross-border orders may be subject to import duties, taxes and customs fees charged by the destination country. They are the responsibility of the recipient and are collected by the carrier on delivery. We cannot refund them if you refuse a delivery. Shipping, exchanges and returns Shipping, exchange and return terms are set out on this page under Shipping and Returns & Exchanges, and form part of these terms. Intellectual property All content on this site, including designs, photography, text and the Wilma Antonelli name and logo, belongs to Wilma Sifuentes Antonelli MEI and may not be reproduced without our written permission. Limitation of liability To the extent permitted by law, our total liability arising from any order is limited to the amount you paid for that order. Nothing in these terms limits your rights as a consumer under mandatory local law. Governing law These terms are governed by the laws of Brazil. Nothing in this clause deprives you of the protection of mandatory consumer laws of the country where you live. Questions about these terms: wilmaantonelli@hotmail.com